Public Safety Lessons Learned: Squeezing the Most Value from Experience

Tags: public safety, 9/11, lessons learned, quality assurance, experience, training

Description

Using the two terrorist attacks on the World Trade Center as a case study this program describes how any agency can capture and use lessons learned to improve their operations.

Objectives

September 11, 2001 was not the only time that a fuel laden aircraft flew into New York City's tallest building. Nor was September 11, 2001 the first terrorist attack on the World Trade Center. What lessons could have been learned from earlier events to mitigate risk and damage in later events? How could that knowledge best have been captured and put to use as "lessons learned"? While events of this magnitude are rare law enforcement and public safety agencies do routinely make discoveries and learn lessons that can be put to use later, but how can that best be accomplished by you in your agency? This thirty minute LEAPS.TV program will evaluate, analyze and mine the NYC events and others for examples of how to capture and apply knowledge and lessons learned by any agency in any situation: from disasters of Biblical proportion to 911 call handling, traffic stops and national security breaches. This program is hosted by Lloyd Moskowitz, the FDNY chief dispatcher on duty on 9/11 in the Brooklyn Communications Office and Jim Cavanagh, a Knowledge Transfer Agent whose job it is to capture and transfer knowledge from, to and between law enforcement and public safety personnel. Based on the popular September 2005 article 9-1-1 After 9/11: Put Lessons Learned into Action published in the APCO Public Safety Communications Magazine, this program will provide law enforcement and public safety personnel at all ranks with insights and skills, including a list of 10 Lessons Learned by the Fire Department of New York on 9/11 and a list of 10 ways to squeeze the most value out of lessons your agency has learned, to turn them into assets and to put them to use.

Price

$20.00 for Single User access license.

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